At Backyard Africa, we take great pride in serving freshly prepared, authentic African meals. Your satisfaction is important to us. Please read our refund and return policy below:
Order Cancellations
- Orders can be canceled within 10 minutes of placement by contacting us directly via phone or WhatsApp.
- After this window, meals will have entered preparation and cannot be canceled or refunded.
Refunds
Refunds are only issued if:
- You are charged in error.
- An order is not fulfilled due to unavailability.
- You do not receive your order and have confirmed with our team.
All approved refunds will be processed within 3–5 business days to your original payment method.
Returns
- Due to the perishable nature of our meals, we do not accept returns once food has been picked up.
- If you experience an issue with the quality of your order, please notify us immediately (within 30 minutes of pickup), and we’ll do our best to make it right.
Pickup Responsibility
- Once your order is ready for pickup and you’ve been notified, it is your responsibility to collect it within the agreed timeframe.
- Uncollected orders will not be refunded.
Need help?
If you have questions about your order or a potential refund, reach out to us at:
📞 +07586887441
📩 admin@backyardafrica.com
📍 Or speak with our pickup staff on-site.
